Effective Date: 29 September 2024
At EcoFloats, we are committed to safeguarding your privacy. This policy outlines how we collect, use, and protect your personal data when you visit our website at www.ecofloats.app (the “Website”) and use the EcoFloats mobile application (the “App”). We are fully compliant with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018.
1. Information We Collect
We collect the following types of information when you use the Website or App:
- Personal Data: This may include your name, email address, and any other information you provide when signing up for early access, creating an account, or contacting us.
- Automatically Collected Data: This includes information such as your IP address, browser type, device information, and usage data, collected via cookies and similar technologies. This helps us improve user experience and optimise our services.
- Cookies: We use cookies and other tracking technologies to understand how users interact with our Website and App. You can control cookies through your browser settings, but please note that disabling them may affect certain functionalities.
2. How We Use Your Data
We process your personal data for the following purposes:
- To provide access to our services and the EcoFloats App
- To communicate with you, including sending updates and marketing communications (with your explicit consent)
- To analyse Website and App performance and usage, enhancing our services
- To comply with legal obligations and maintain security
We will always process your data lawfully, based on your consent, performance of a contract, our legitimate interest, or to comply with a legal obligation.
3. Sharing Your Data
We do not sell or rent your personal data to third parties. However, we may use your data with:
- Service Providers: Third-party companies that help us deliver our services, such as IT and hosting providers, and email marketing platforms. These providers are bound by strict data protection agreements.
- Legal Requirements: We may disclose your data where necessary to comply with legal obligations, respond to lawful requests from public authorities, or protect our legal rights.
4. International Transfers
If we transfer your data outside of the UK or European Economic Area (EEA), we will ensure that adequate safeguards are in place, such as Standard Contractual Clauses (SCCs) or reliance on adequacy decisions as required by law, to protect your personal data.
5. Data Security
We implement robust security measures to protect your personal data from unauthorised access, loss, or misuse. However, no system is entirely foolproof, and we cannot guarantee the security of information transmitted online.
6. Your Rights
Under data protection law, you have the following rights regarding your personal data:
- Right of Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can ask us to correct any inaccurate or incomplete information.
- Right to Erasure (Right to be Forgotten): You can request the deletion of your personal data in certain circumstances.
- Right to Restrict Processing: You can ask us to limit the way we use your personal data.
- Right to Data Portability: You have the right to request that your data be transferred to another provider in a structured, commonly used format.
- Right to Object: You can object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
- Right to Withdraw Consent: Where we rely on your consent to process your data, you have the right to withdraw this consent at any time.
To exercise any of these rights, please contact us at [insert email address]. We will respond to all requests within one month, as required by GDPR.
7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Once this period has expired, we will securely delete or anonymise your data.
8. Third-Party Links
Our Website or App may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites and encourage you to read their privacy policies.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email or other means. The “Effective Date” at the top of this page will indicate when the policy was last revised.
10. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us:
Email: hello@ecofloats.app
Website: www.ecofloats.app
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe we have not handled your data in accordance with data protection laws.